All mountain bikes, parts, and components are processed and shipped within 1–3 business days after your order is placed.

• Domestic orders: Usually arrive within 3–7 business days after shipment.

• International orders: Typically arrive within 7–21 business days, depending on your location and customs processing.
  You’ll receive a shipping confirmation email with tracking details once your order has been dispatched. Please note that delivery times may vary slightly during holidays or peak seasons.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can request a return or exchange within 30 days of receiving it. Items must be unused, uninstalled, and in their original packaging.
Please contact our customer support team before sending any returns to receive authorization and return instructions. Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or incorrect.

If you need to update your shipping address, please contact us immediately after placing your order. Once an order has been processed or shipped, we may not be able to make changes. We’ll do our best to assist you before the order leaves our warehouse.

Once your order ships, you’ll receive an email with a tracking number and a link to follow your package’s progress. You can also log into your account on our website to view your order history and tracking details.

You can reach our customer support team via email, contact form, or phone (if available on your site). We aim to respond to all inquiries within 24–48 hours during business days. Our team is happy to help with product questions, order updates, or general support.

If you entered the wrong address, please contact us as soon as possible. If the order hasn’t shipped yet, we can update the address for you. Unfortunately, once an order is shipped, we’re unable to modify the address, and you may need to contact the carrier directly for redelivery options.

Yes, we offer worldwide shipping to most countries. Shipping rates and delivery times vary depending on your location. You can view available shipping options at checkout before completing your order. If your country isn’t listed, please reach out to us for assistance.

Whenever possible, we ship all items from your order together in one package. However, if you order multiple items (for example, a bike and separate components), some may ship separately depending on stock location or supplier logistics. You’ll receive tracking information for each package.