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Common purchase queries answered
Orders and Shipping
We offer FREE shipping on all orders over $150! Standard delivery takes 3-5 business days. For orders under $150, a flat shipping rate of $9.99 applies. We use reliable carriers to ensure your mountain bike parts arrive safely and securely.
We offer a 30-day return window for all unused mountain bike parts and components in their original packaging. Items must be in new, resalable condition with all original tags and documentation. Return shipping is free for defective items, and we’ll issue a full refund once we receive and inspect the returned product.
Yes! We honor all manufacturer warranties on genuine mountain bike parts and components. All products come with manufacturer-backed warranties covering defects in materials and workmanship. Warranty periods vary by brand and product type. Simply contact us with your order number and we’ll facilitate the warranty claim process with the manufacturer.
Once your order ships, you’ll receive a confirmation email with a tracking number. Simply click the tracking link in the email or visit our Order Tracking page and enter your order number. You’ll be able to see real-time updates on your mountain bike parts delivery status, including estimated delivery date and current location.
Absolutely! Our expert team provides guidance on component compatibility, installation assistance, and technical specifications. Whether you need help selecting the right mountain bike parts or have questions about installation, we’re here to help. Contact us via email or phone, and our knowledgeable staff will provide the support you need.
Component sizing depends on your bike’s specifications. Check your bike’s manual or frame markings for wheel size, bottom bracket type, seat post diameter, and steerer tube diameter. If you’re unsure about compatibility, contact our technical support team with your bike’s make and model, and we’ll help you select the correct parts.
Most aftermarket mountain bike parts are designed to industry-standard specifications and work with multiple brands. However, compatibility can vary based on your bike’s specific model and year. We recommend checking product specifications or contacting our technical support team with your bike details to ensure proper fitment before purchasing.
We stock both genuine OEM mountain bike parts from top manufacturers and high-quality aftermarket components. All products are clearly labeled, and we only carry reputable brands. Whether you’re looking for factory parts or performance upgrades, we ensure quality and reliability in every product we sell.
If you need to swap an item
Returns and Exchanges
Check your bike’s specifications or frame/component markings. Key measurements include wheel size (26″, 27.5″, 29″), bottom bracket standard, seat post diameter, steerer tube diameter, and axle spacing. Our product pages include detailed specifications. If unsure, contact our technical support with your bike details for assistance.
Absolutely! We offer a wide range of upgrade options for brakes, drivetrains, suspension, wheels, and other components. Upgrading to lighter, more durable, or higher-performance parts can significantly enhance your mountain bike’s capabilities. Consult our product specs or contact technical support to ensure compatibility with your bike.
Basic installations typically require hex keys (Allen wrenches), a torque wrench, and screwdrivers. More complex installations may need specialized tools like bottom bracket wrenches, chain tools, or cassette lockring tools. Each product page lists recommended tools. If you lack the proper tools or experience, we recommend professional installation.
Yes! Many of our mountain bike parts come with manufacturer installation instructions. Additionally, we provide links to video tutorials and step-by-step guides on our product pages. For detailed technical assistance, our support team can walk you through the installation process or recommend local bike shops for professional installation.
We carry leading mountain bike brands including Shimano, SRAM, Fox Racing Shox, RockShox, Maxxis, Continental, Hope, DT Swiss, Race Face, and many more. We carefully select brands known for quality, reliability, and performance. Our inventory includes both premium and value options to suit different budgets and riding styles.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and processed through secure payment gateways. Your financial information is never stored on our servers, ensuring maximum security for your mountain bike parts purchases.
Most in-stock mountain bike parts orders are processed and shipped within 1-2 business days. Orders placed before 2 PM (local time) on business days typically ship the same day. We’ll send you an email confirmation once your order is processed and another when it ships with tracking information.
We’re here to help! Contact our technical support team via email or phone with any product-specific questions. We can provide detailed specifications, compatibility information, installation guidance, and recommendations. Our team has extensive mountain biking experience and knowledge to help you make the right choice for your ride.